Welcome to dk9990. We understand that sharing your personal information on an online platform is a matter of trust. This Privacy Policy is fully transparent about what data we collect, why we collect it, and how it is kept secure. By using dk9990, you agree to this Privacy Policy.
Introduction & Scope
Dk9990 is an international online gaming and Sports Betting platform serving members in Bangladesh and other countries. This Privacy Policy applies to the dk9990 website, mobile app, and all digital services.
Our Privacy Policy has been built in accordance with international data protection standards. We believe your personal data belongs to you, and that you should retain full control over it at all times.
By registering with dk9990, using our services, or browsing our website, you agree to the terms outlined in this Privacy Policy. This policy forms an integral part of our Terms & Conditions.
Please note: This policy applies solely to dk9990's own platform. Third-party websites and payment gateways have their own privacy policies, for which dk9990 is not responsible.
What Information We Collect
Dk9990 only collects information that is necessary to deliver our services properly and meet our legal obligations. We do not collect excessive or unnecessary data.
Information Provided Directly
| Data Type | What's Included | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, gender | Identity Verification & Age Confirmation |
| Contact Information | Email address, mobile number, physical address | Account Communications & Security |
| Financial Information | Payment methods, transaction history | Deposit/Withdrawal Processing |
| Identity Verification | NID, Passport, Proof of Address | KYC Verification & Legal Compliance |
Automatically Collected Information
- Device Information — device type, operating system, browser version.
- Location data — approximate location based on IP address (not precise GPS).
- Usage Data — pages visited, time spent, and games played.
- Log Data — login timestamps, error details, session IDs.
- Cookies & Tracking Technologies — used to improve the user experience.
Regarding Financial Information: dk9990 never stores your full card number or bank account PIN. All payment processing is handled through fully encrypted third-party gateways.
How Your Information Is Used
Dk9990 uses your information only for specific, lawful, and necessary purposes. We never use your data for unnecessary commercial ends.
- Account Management: To manage registration, login, password reset, and account verification processes.
- Financial Transactions: To process deposits, handle withdrawals, and prevent fraud.
- Legal Compliance: To comply with KYC, AML (Anti-Money Laundering) policies, and fulfill regulatory requirements.
- Customer Support: To address your questions, complaints, and support requests.
- Contact: To send you important updates, security alerts, and account notifications.
- Service Improvement: Using analytical data to improve platform usability and the overall gaming experience.
- Personalized Offers: To show you relevant bonuses and promotions based on your gaming preferences.
Marketing Communications: If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time through your account settings or by contacting support.
Data Sharing Policy
Dk9990 never sells, rents, or trades your personal information. However, limited data may be shared with trusted parties in specific circumstances.
| Data Recipients | What Information Is Shared | Why It Is Shared |
|---|---|---|
| Payment Processors | Transaction Details, Name | To process payments |
| KYC Verification Services | Copy of Identity Document | To Verify Identity & Confirm Age |
| Regulatory Authority | Legally Required Information | License Compliance & Legal Obligations |
| Cybersecurity Services | Log & Behavioral Data | Fraud & Hack Prevention |
| Law Enforcement Agencies | As Required by Court Order | To Comply with Legal Obligations |
When sharing information in the above circumstances, we ensure that the receiving party upholds appropriate data protection standards. We never sell your data to advertisers or data brokers.
Cookie Policy
Dk9990 uses cookies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your browser.
Types of Cookies We Use
- Essential Cookies: Maintaining login sessions and ensuring platform security. These cannot be disabled as the platform requires them to function.
- Analytical Cookies: We use data on which pages are visited most and how long users stay to improve the platform.
- Essential Cookies: To remember your language, theme, and other preferences.
- Marketing Cookies: To show you relevant bonuses and offers. You have the right to opt out of these at any time.
You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to not work as intended.
Data Security Measures
Dk9990 uses industry-leading technology and processes to protect your data. Our security infrastructure is built around multiple layers of protection.
- TLS 1.3 Encryption: All data transfers between your browser and our servers are protected with the highest standard of encryption.
- Database Encryption: Stored data is protected with AES-256 encryption — the same standard used in the banking sector.
- Two-Factor Authentication (2FA): OTP verification is required for sensitive account activities.
- Fraud Detection: Our real-time AI system automatically detects unusual activity.
- Staff Access Controls: Only authorized personnel have access to specific data, and all access is logged.
- Regular Security Audits: Independent third-party experts regularly audit our systems.
Your Role: No matter how strong the platform's security is, keeping your password private and logging in only from trusted devices is equally important. If you notice any suspicious activity, contact support immediately.
Your Rights Over Your Data
Dk9990 believes you should have full control over your own data. You may exercise the following rights at any time.
To Exercise These Rights support@dk9990.net. We typically respond within 30 days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will explain the reason .
Children's Privacy
Dk9990 is an 18+ platform. We do not knowingly collect data from anyone under the age of 18. Age verification is mandatory at registration, and age documentation is checked during the KYC process.
If we discover that a minor's data has been collected inadvertently, we will immediately move to close that account and delete all associated information.
For Parents: If you believe your underage child is using dk9990, please contact us immediately at support@dk9990.netand we will act promptly.
Data Retention Period
Dk9990 does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Compliance & Dispute Resolution |
| Financial Transaction Records | 7 years | AML & Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | Regulatory Requirements |
| Gaming History | 3 years | Dispute Resolution & Analytics |
| Support Chat Logs | 2 years | Service Improvement |
| Marketing Preferences | Until consent is withdrawn | Communications Tailored to Your Preferences |
After the specified retention period, data is securely deleted or anonymized in a way that can no longer be linked to any individual.
Policy Change Notifications
Dk9990 reserves the right to update this Privacy Policy as needed. Changes may occur from time to time due to legal updates, the introduction of new services, or security improvements.
- For significant changes, advance notice will be sent to your registered email address.
- You will be notified via a pop-up notification when you log in to the platform.
- The "Last Updated" date at the top of this page will always reflect the most recent version.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend reviewing this page periodically to stay up to date with any changes.
Contact & Privacy Requests
If you have any questions, concerns, or requests regarding this Privacy Policy, please don't hesitate to get in touch. Our Data Privacy Team will carefully review your matter.
- Email: support@dk9990.net — For privacy-related requests, please use "Privacy Request" as the subject line.
- Live Chat: Click the chat button at the bottom right of the platform — average response time is under 5 minutes.
- Email response time: within a maximum of 30 business days.